Privacy Policy - ez enRoute

ez enRoute Ltd. (“us", “we", or “our") operates the ez enRoute mobile application (the “Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when the client of ez enRoute uses our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

ez enRoute collects information about you when you use our mobile application or web interface. We collect the information you provide directly to us, such as when you create or modify your account, send us queries, or otherwise communicate with us. This information may include name, email, phone number, and other information you choose to provide. This Privacy Statement applies to users anywhere in the world who use our apps to enquire about the status of pupils or to track the bus on its route to and from the school. If you interact with our application as either a Parent or a Driver, the respective privacy statements apply to your different interactions.

Information Collection and Use

We collect information for purposes to provide and improve our Service to the clients of ez enRoute.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data"). Personally, identifiable information may include, but is not limited to:

Email address
First name and Last name
Phone number
Cookies and Usage Data
Location Information: As a Driver, when you use ez enRoute for students’ pickup or dropoff, we collect precise location data about the trip from the ez enRoute app used by the Driver.
SOS Message: Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive message data, including the date and time of the SOS message, the parties’ phone numbers, and the content of the SOS message.

Use of Data

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Data will not be shared with any third party or vendors other than organizations with whom drivers, parents, users, OR others associated with.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ez enRoute Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

ez enRoute Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of ez enRoute Ltd.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Platform Permissions

iOS and Android have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. At the time of installing an application on either iOS or Android, required permissions are explicitly stated, where ez enRoute application requires the user’s consent prior to completing the installation of the application on a user’s device.

Account Information

To modify your account details, or to discontinue your information, please contact your school. The request, once approved by the school authority, will be incorporated in ez enRoute’s application within 48 hours.

Access Rights

ez enRoute will comply with individual requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Contact Us

If you have any questions about our Privacy Statement, please contact us at support@ezenroute.com.